Ithsc cisco smartnet cisco maintenance and ios upgrades. Basic smartnet support contract for asa 5505 just to obtain updates hi, we purchased an asa 5505 firewalls second hand and wish to get the most basic support plan that just allows us to get software and adsm updates. In addition, you can raise cases with the cisco tac who will help you to troubleshoot any issues that you have with your cisco equipment. Smartnet is a hardware and software maintenance contract for cisco equipment, supplied directly by cisco. Maintenance and minor software releases help reduce risks through bug fixes and security updates, and make sure cisco software applications are always up to. Ptsinet reduces network downtime with fast, expert technical support, and flexible hardware coverage. Cisco maintenance is more than smartnet park place. Cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. This type of smartnet is a good option if you dont need hardware replacement but do require access to applicable software up and downgrades e.
Our personalized web and mobile support provides you with the. To find out if this service is available for your cisco devices, and calculate an instant price for smartnet support while. Jun 27, 2012 anywho, jtolli, based on the gsa definitions you provided above it would appear that cisco smartnet maintenance would actually be a product then. It is provided by cisco, but usually sold by an authorised cisco reseller. Cisco smartnet software support service technical support. The cisco smartnet maintenance program provides support for networks with features like access to their technical assistance center, replacement and service options, online knowledge base, operating system support, forums, and a multitude of support documents. May 22, 20 the preson who logs in to download the benefits from the smartnet contract. Cisco smartnet software support service technical support for. Swss is a single offer, that provides endtoend support for your cisco software products.
It is provided b cisco, but usually sold by an authorised cisco reseller. A smart alternative to cisco smartnet maintenance park place. If the the maintenance includes nocharge support within its price, then it would be a product. A cost allocation worksheet, which provides the cost delta between cisco basic maintenance service consw and the various service levels of smartnet, may be found here. Friday, excluding ciscoobserved holidays for onsite hardware maintenance, provided the call was placed with cisco before 3pm depot time. Most recently, smartnet and smartnet total care combined, and now the name is once again, or still smartnet. Cisco smart net total care service customer experience. If you update your account with your webexspark email address, you can link your accounts in the future which enables you to access secure cisco, webex, and spark resources using your webexspark login. Rasaswupgrade asa 5500 series onetime software upgrade for nonsmartnet. Totals cisco maintenance and support service provides all the benefits of cisco smartnet support along with several service enhancements and at around 40% less cost. Global hardware maintenance across the full life cycle of your network equipment. Hardware failure cisco replace it within the terms of your contract.
Third party maintenance providers can usually be counted on to cut annual support costs by at least 30%. Software support and upgrades the customer does not lose the ability for upgrades, updates, etc. As an it leader, you decide to purchase smartnet to have yourself covered with future contingent issues and take advantage of premium ciscos hardware maintenance and software support. Feb, 2020 smart services connection 2100 smartnet total care cspc. Are you being smart with your cisco smartnet investment.
Anywho, jtolli, based on the gsa definitions you provided above it would appear that cisco smartnet maintenance would actually be a product then. Cisco sp base, cisco smartnet, and cisco software application support. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio. Nov 26, 2019 a cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide. Nec secure advantage also offers critical patch and software release management and enhances support by managing even more of the maintenance process. Smartnet is a hardware and software maintenance contract for cisco equipment which is supplied directly from cisco. Cisco smartnet maintenance is the brand name for the companys support offering. Cisco partners will still charge you for their time. Refresh is the process of enhancing or refreshing the power and capabilities of your network through regular software maintenance updates and releases to. After cisco employs reasonable efforts to isolate a cisco hardware or software issue, in the event a product. Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as applicable.
Something beyond warranty renewable contracts tac support from cisco software updated or upgrades access to knowledge transfer resources commitment of sca software maintenance advanced replacement technical support 4. Legitimizing cisco software downloads without relying on. Designed to empower cisco partners and their customers, netformx assetxpert is a selfservice portal to organize and manage at a glance smartnet contracts, software subscriptions, and assets. Access to cisco tools and information a smartnet contract gives you extended access to cisco. This service code also gives you access to highend technical support from ciscos tac. Ciscos lead over its competition is so great, and its legions of trained engineers so loyal, that if cisco was even modestly interested in evolving its software and maintenance policies to a more. In fact, the typical client of park place technologies will save 40% to 70% off ciscos pricing. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve issues with most cisco products. Get operating system software updates from the cisco support website. A cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide.
Entitlement to software maintenance, minor and major release updates helps. Basic smartnet support contract for asa 5505 just to. It provides a unified customercentric view of assets and contracts as. Its like buying a luxury health insurance policy i. Cisco routers and switches hardware maintenance network. Cisco doesnt give nearly the same discount on smartnet as it does on hardware. In addition to cisco tac phone support, cisco smartnet service includes. Be sure to consider the cisco smart net total care sntc as an alterna tive product. Cisco technical support services, such as smartnet support and smartnet onsite support, offer leadingedge customersolution services that provide enhancement and maintenance support resources during the operational lifetime of a cisco. Cisco tac will work with customers to diagnose problems or issues related to product use and third party ucs software integration questions. Ciscos flagship smartnet services are awardwinning and lead. Regularly updating cisco equipment with new software maintenance, major, and minor releases empowers your networks with the latest capabilities to help you maximize the return on your. Cisco smartnet for cisco isr 4431 4ge,3nim,8g flash,4g dram,ipb cisco smartnet software support and updates software support major and minor updates 24 x 7 access to cisco technical centre tac extended access to.
Purchasing software maintenance in advance contract award. Conswisr4431k, cisco smartnet 8 x 5 x nbd isr4431k9. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in. Its like buying a luxury health insurance policy i will talk more about this later on. Smart services connection 2100 smartnet total care cspc. Cisco smartnet benefit access to cisco tac, software. Implementing hybrid support as an alternative to cisco smartnet will ensure your core products have the appropriate software and hardware protection while continuing to.
Working in partnership with cisco through the cisco services partner program cspp, smartnet support 365 are able to deliver cisco products along with all of the cisco support options available through cisco branded services such as cisco smartnet alongside our cisco support services to deliver a feature rich hardware and software maintenance support proposition at a. Cisco smartnet i maintenance contract t cover cisco hardware nd software. The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. Normally the contract period lasts for ne year but cisco wll give discounts for longer contracts.
Normally the contract period lasts for one year but cisco will give discounts for longer contracts. Access ciscos knowledge library, software download area and support tools. C4s or ose smartnet onsite 8x5x4 four businesshour response for remedial hardware maintenance service between 9. Update and upgrade operating system software for your devices from the cisco support website.
Implementing hybrid support as an alternative to cisco smartnet will ensure your core products have the appropriate software and hardware protection while continuing to make the most of legacy equipment included in your network system. Can someone give me a basic overview of cisco smartnet. Cisco digital support our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Arch technology solutions delivers superior cisco smartnet contract maintenance to the largest oems in the world. Smartnet is a hardware and software maintenance contract for cisco equipment, supplied directly from cisco. This product includes hardware and software support with own technicians, knowhow and spare parts. Mar 14, 2009 cisco smartnet isnt cheap to begin with, so there maintenance increases were relatively onerous. Reduce your it downtime budget with a hybrid oem solution. One thing to consider is nbd smartnet, we switched to self sparing with nbd hardware support, you still get 24x7 tac support. If you have further questions regarding product eligibility or this cost allocation methodology, please use the questions tab above. Citynet cisco smartnet voice, data, internet provider. Price of the contract depends on the piece of equipment and the level of service.
Access to cisco tools and information a smartnet contract gives you extended access to, with a smartnet contract you are entitled to download and use a number of software tools that have been designed. Nov 16, 2011 cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. Cisco smart net total care service customer experience cisco. For more info on smartnet contract, check out following official cisco link that explain what a smartnet contract is and how it works for cisco equipment owners. Cisco smartnet isnt cheap to begin with, so there maintenance increases were relatively onerous. If your organisations network and communications are built on cisco technologies youll know that you need authorised software support in order to obtain vital ios updates. Regularly updating cisco equipment with new software. Is smartnet, or any maintenance program, always the best option for every piece of hardware. As with so many other oems, their definition is somewhat of a moving target. The cisco smartnet agreement is a component of the transformation process to achieve better efficiencies in the procurement of it systems and related support. The contract may be sold by authorised cisco partners, and is normally an annual contract. An integral part of this initiative is the consolidation of the existing cisco maintenance contracts to.
Smartnet is a maintenance contract for a specific piece of cisco equipment. Cisco partner shared support pss is a practical alternative to cisco smartnet. Smartnet software only and smartnet application support and updates provide extended access to from where you can download software versions and tools for your supported device. Its not rare to get %40 off list on hardware, its hard to get more than %10 off smartnet without it being a large. Lets say i need service, can i go to any cisco partner and get no additional cost service under smartnet. Simply put, a customer moving from a smartnet maintenance contract to a nonoem one can pay about half as much. Cisco s lead over its competition is so great, and its legions of trained engineers so loyal, that if cisco was even modestly interested in evolving its software and maintenance policies to a more. It also comes with 24x7 tac access and applicable software up and downgrades e. Hybrid oem solution superior cisco smartnet contract. As enhancements are made throughout the life cycles of cisco applications, ios and application software updates and releases are provided via cisco. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Ptsinet the alternative to cisco smartnet pyramids ptsinet is a complete thirdparty maintenance solution customized for your current and legacy cisco equipment and budget needs. Buy a cisco smartnet software support service technical support for. Mar, 2012 cisco smartnet i maintenance contract t cover cisco hardware nd software.
A cisco smartnet contract is the only way to obtain ips updates via the service codes listed below. Smartnet software only and smartnet application support and updates provide extended access to cisco. Even buying some sup720s, chassis, psus, and line cards we saved. This product includes hardware and software support with own technicians, know. Major and maintenance releases of cisco ios software 24 x 7 access to tac business hours fault resolution replacement hardware and an engineer to. The contract may be sold only by authorised cisco partners and is normally an annual contract although longer term contracts are available please contact us for more details. Software updates include all operating system bug fixes and maintenance, minor, and major releases within a feature set. Uncovered serial numbers should be allowed a download as a freebie, up to perhaps three per cco id. Cisco smartnet is a maintenance contract to cover cisco hardware and software. Purchasing software maintenance in advance contract. Software maintenance pricing fair or out of control. Cisco smartnet software support service technical support phone consulting 24x7 conelsuibmigt2. Legitimizing cisco software downloads without relying on smartnet.
Designed specifically for customers who have cisco hardware integrated into their it infrastructure and have an active support and maintenance contract with a maintenance expert like us. There is no additional cost to cisco if you just purchase the software download access, and no tech support. Ios and application software updates and releases are provided via. The task, awarded as a smallbusiness setaside to thundercat technology using the dhs firstsource ii idiq contract vehicle, drew three other bidders.
1042 1157 1118 859 1471 723 497 1494 556 1544 684 820 1261 1270 889 461 643 1434 1110 281 1595 814 1619 184 1498 279 938 1049 67 1170 1612 66 1193 880 1081 1401 1479 170 926 625 687 1212 470 309 418 1214